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Shipping

Delivery and Shipping Info

Gift Baskets & Gifts

These gifts are referred to as shipped gifts.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

We have a variety of shipping methods ranging from Standard Ground Delivery to Standard Overnight Delivery.  Our gifts are shipped via UPS or can be hand delivered to local Tennessee areas.

Shipping amount is based on flat rate shipping.

Most items ship within 48 hours. Processing times may be extended during busy holiday seasons. Ship times are extended during busy holiday seasons due to UPS and Fedex policies and guarantees.

Note that gift baskets cannot be "bundled" for shipping. Chosen shipping method does not change the amount of time it takes for an order to process. 

Please be sure to upgrade your shipping methods if you have any delivery time constraints.

Please be sure to read all shipping information carefully, you will find that various product types have different shipping concerns.

If your gift happens to be returned to us we will happily issue an in store credit for the purchase price of the gift. You can choose to take advantage of this immediately, or save it for your future gifting needs!

If you would like to return a gift received please contact our customer service department within 14 days of delivery to discuss your options.

A Basket Case is pleased to offer a wide selection of personalized gifts for you. If you purchase one of these items please remember this gift has been specially crafted just for you and your recipients. We are unable to accept returns on these items and will contact you immediately regarding reshipment if it happens to come back to us.

If you need assistance, please contact us.

To view the shipping cost of an item, add it to your cart with your recipient's zip code.

Flowers and Balloons

These gifts are referred to as hand delivered gifts.

In some locations we may need 48 hours for delivery of exotic arrangements or fruit baskets.

Floral arrangements and balloon bouquets are hand delivered to your gift recipient's home or office.

Delivery to very rural areas may not be possible at any time.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

For delivery to hospitals, please include recipient's room number, and ensure before ordering that recipient is not scheduled for discharge within the window of delivery. For patients in critical care, floral arrangements, fruit baskets or balloons may not be permissible. Telephone the hospital before ordering to inquire about their policies.

When ordering sympathy gifts, please include the name of the deceased as well as the funeral home to prevent any confusion in delivery.

The recipient's telephone number is required for possible address verification and to ensure that someone is present to accept delivery.

If no one is there to receive delivery, our courier will make any decisions concerning the safety of the location to leave the arrangement, or will attempt delivery at a later time.

In the case of holidays, such as Valentine's Day and Mother's Day, order early to ensure delivery on or before the holiday (above restrictions apply).

We cannot deliver to airports.

Currently we are unable to provide online tracking for hand delivered gifts. To verify delivery of a hand delivered gift, please contact us.

Fruit Baskets

These gifts are referred to as hand delivered gifts.

The physical street address of the recipient's home or workplace is required; a post office box number is not acceptable.

In some locations we may need 48 hours for delivery of fruit baskets.

All items above apply to the delivery of fruit baskets.